Help & Support
If you are testing Stillwith and something feels unclear or broken, start here.
Contact
Email us at [email protected].
For the fastest help, include the email address on your Stillwith account, the screen you were on, what you expected to happen, and what happened instead.
Frequently Asked Questions
What does Stillwith do?
Stillwith helps a sender record and store voice notes, photos, and written memories for specific keepers. When the sender chooses delivery settings, Stillwith can share those memories through a secure web link intended for the selected keeper.
Does a keeper need to download the app?
No. Keepers receive a web link and can view delivered memories in a browser.
How do deliveries work?
Deliveries may happen through the settings selected by the sender, including secure keeper links and reminder-based delivery flows. Delivery timing may depend on service availability, email delivery, and user settings.
How do I update or delete my account information?
Some account information can be updated inside the app. For account deletion or other support requests, contact [email protected].
I found a bug in the beta. What should I do?
Please send a description of what happened, the device you used, and any screenshots or screen recordings you can share to [email protected].